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Returns

Returns - USA and Canada

We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina

Returns - UK

We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina

Returns - EU / Australia

We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina

Returns - Rest of the World

We are happy to refund any items within 30 days of receipt. iI 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina

Can I request an exchange?

We do not offer exchanges at this present time. This means that all returned goods will be refunded. If you require a new size, we recommend placing a new order with us if the desired item is still available.

I no longer have my printed return form. What should I do?

We have now moved to paperless returns from most countries (UK, USA, Canada, EU and Australia). Please check our returns page for more information and access to our returns portals:. Returns-info – Jaded London (jadedldn.com). Quick links:. UK / EU /

I forgot to include my returns slip inside my return. What should I do?

If you have forgotten to include your return slip inside your return, please contact our Customer Care team via our contact form and inform us of your order number, item(s) returned from your order and a copy of your return receipt.

How long will my return take to process?

UK – If you have made your return from the UK, your return should take 5-7 working days to reach our warehouse. Following this, your return will be inspected, and your refund will be processed within 15 days. Once your refund has been processed, it w

What is your return policy?

You have 30 days to make a return from the date in which your parcel was delivered to you. If 30 days have passed since your delivery was made, we would no longer be able to accept a return. To be eligible for a return, your item must be unworn with