Returns
Returns - USA
Returns are booked with Happy Returns here: Happy Returns. We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item mus
Returns - Canada
Returns are booked with Shipcycle: https://returns.shipcycle.ecomglobalsystems.com/jaded. We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligi
Returns - UK
In order to process a return, you must complete our digital return form on our e-store under our returns tab or you can access it via this link - Returns Portal — United Kingdom. Once your return has been approved, you will receive an email shortly a
Returns - EU
We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina
What is your return policy?
You have 30 days to make a return from the date in which your parcel was delivered to you. If 30 days have passed since your delivery was made, we would no longer be able to accept a return. To be eligible for a return, your item must be unworn with
Returns - Rest of the World
We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina
Returns - USA - New York Store
ONLINE ORDERS RETURNS IN STORE?. Online orders cannot be returned in store. Returns are booked with Happy Returns here: Happy Returns. Store orders can only be returned in store within our store return policy. CONCESSIONS AND THIRD-PARTY RETAILERS. I
Can I request an exchange?
We do not offer exchanges at this present time. This means that all returned goods will be refunded. If you require a new size, we recommend placing a new order with us if the desired item is still available.
I no longer have my printed return form. What should I do?
We have now moved to paperless returns from most countries (UK, USA, Canada, EU and Australia). Please check our returns page for more information and access to our returns portals:. Returns-info – Jaded London (jadedldn.com). Quick links:. UK / EU /
How long will my return take to process?
UK – If you have made your return from the UK, your return should take 5-7 working days to reach our warehouse. Following this, your return will be inspected, and your refund will be processed within 15 days. Once your refund has been processed, it w
Returns - Australia
We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina