Returns
Returns - USA
Returns are booked with Happy Returns here: Happy Returns. We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item mus
Returns - Canada
Returns are booked with Shipcycle: https://returns.shipcycle.ecomglobalsystems.com/jaded. We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligi
Returns - UK
In order to process a return, you must complete our digital return form on our e-store under our returns tab or you can access it via this link - Returns Portal — United Kingdom. Once your return has been approved, you will receive an email shortly a
Returns - EU
Right of Withdrawal for EU. What is the Right of Withdrawal?. For EU customers, you have the legal right to withdraw from your purchase within 14 days of receiving your shipment, no reasons needed. How long do I have to withdraw my purchase?. How do
Returns - Rest of the World
We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina
Returns - USA - New York Store
ONLINE ORDERS RETURNS IN STORE?. Online orders cannot be returned in store. Returns are booked with Happy Returns here: Happy Returns. Store orders can only be returned in store within our store return policy.
Can I request an exchange?
We do not offer exchanges at this present time. This means that all returned goods will be refunded. If you require a new size, we recommend placing a new order with us if the desired item is still available.
I no longer have my printed return form. What should I do?
We have now moved to paperless returns from most countries (UK, USA, Canada, EU and Australia). Please check our returns page for more information and access to our returns portals:. Returns-info – Jaded London (jadedldn.com). Quick links:. UK / EU /
How long will my return take to process?
UK – If you have made your return from the UK, your return should take 5-7 working days to reach our warehouse. Following this, your return will be inspected, and your refund will be processed within 15 days. Once your refund has been processed, it w
Returns - Australia
We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund. To be eligible for a return, your item must be unworn with the original tags attached, in the origina