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Frequenly Asked Questions logo

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Ordering

Information about shipping, delivery and ordering from us.

4 categories
Products

Information about our stock availability, products and how to care for them.

3 articles
Technical

5 articles

Articles

Can I combine two separate orders into one to save on shipping costs?

We are unable to amend shipping or combine orders together after an order has been placed. This means we cannot merge two separate orders for the purpose of saving on shipping costs. We apologize for any inconvenience caused by this limitation.

How can I track my order?

Once your order has been dispatched from our warehouse, you will receive a shipment tracking link. You can use this link to follow the real-time location and progress of your parcel. If your tracking information isn't available or seems incorrect, pl

What should I do if a payment is marked as 'fraudulent'?

If the payment for your order is marked as 'fraudulent,' it typically means that the payment has not been authorized by your bank. We suggest you contact your bank directly to inquire about the transaction and reasons behind the unauthorised status.

What do I need to provide to get help with a delivery issue?

To assist you with any delivery issues, please provide us with the full name the order was placed under, the items ordered, and the delivery address. Once we have this information, we can look into your order and help resolve the issue.

How can I correct an email typo in my order details?

If you have entered the incorrect email for your order, please contact us with the correct details. We will amend your email and resend your order confirmation to ensure you receive all necessary information regarding your purchase.

How do I update my refund details if my account is closed?

If you have closed the account to which a refund is being processed, please provide us with your updated account details and order number. We will need this information to assist you further.