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Returns - UKUpdated 9 months ago

We are happy to refund any items within 30 days of receipt. If 30 days have gone by since your delivery, unfortunately we cannot offer you a refund.

To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging and all swimwear must be returned with the hygiene sticker attached. If our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused, your item will be returned to you.

Items marked as non-refundable including but not limited to, beauty products, haircare or earrings cannot be returned once packaging has been opened due to hygiene reasons.

Gift cards are also not eligible for refunds.

We no longer offer exchanges. any returned items will be refunded instead.


RECEIVED THE WRONG ITEM?

Should you receive an incorrect item in your order, please contact our customer care team directly at [email protected]

 

REFUNDS

Please allow us 15 working days from receiving your items to process your return and confirm your refund amount. We will send you an email when this has been done, but please be advised it may take a further 3-5 days for the funds to clear in your bank account.


LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please first check your bank account and contact your credit card company or bank. there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

  

RETURN INSTRUCTIONS

In order to process a return, you must complete our digital return form on our e-store under our returns tab or you can access it via this link - Returns-info – Jaded London (jadedldn.com) 

Once your return has been approved, you will receive an email shortly after with return instructions. please follow these instructions carefully and process your return.

We have moved to paperless returns.


RETURN METHODS - UK

  • IN POST – FREE WITH LABEL
  • ASDA / TO YOU – FREE WITH LABEL
  • ROYAL MAIL – £3.95


CONCESSIONS AND THIRD PARTY RETAILERS

Items purchased from concessions or from third-party retailers must be returned to the store they were purchased from. We can only process returns on orders purchased directly from jadedldn.com.

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