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We aim to deliver all orders in line with the estimated delivery times below. Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to freight forwarding

USA Standard Delivery tracking

UPS cannot see the parcel information until the shipment has cleared customers and the new tracking number for final delivery has been assigned.

My tracking number does not work

If your tracking number is not working, please contact our Customer Care team via our contact form. Our team will get this resolved for you as quickly as possible.

Where is my order?

TRACK YOUR ORDER. All you need to do is log into my account and select the order you want to track. I'M STILL WAITING FOR MY ORDER. Has your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially dur

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Please check with your neighbours and anyone else living with you to see if they have received it on your behalf. Please also check in any safe places the parcel could have been left. If you're still unable to locate the parcel, please contact our Cu

Can I redirect my parcel to a different address?

Once an order has been shipped, it is not possible to re-direct it to a new delivery address.

Black Friday / Sale Deliveries