Delivery
Delivery
We aim to deliver all orders in line with the estimated delivery times below. Please ensure your selected delivery address is correct as we are unable to amend this once your order has been placed. We are also unable to deliver to freight forwarding
My tracking number does not work
If your tracking number is not working, please contact our Customer Care team via our contact form. Our team will get this resolved for you as quickly as possible.
Where is my order?
TRACK YOUR ORDER. To track your order, you can log into your account and select the order you want to track or view the tracking link included in your shipping confirmation email. You can also send an email to our Customer Care Team via the contact f
My tracking is showing that my order has been delivered when it hasn't. What should I do?
Please check with your neighbours and anyone else living with you to see if they have received it on your behalf. Please also check in any safe places the parcel could have been left. If you're still unable to locate the parcel, please contact our Cu
Can I redirect my parcel to a different address?
UK ORDERS. Once an order has been picked, packed and dispatched, it is not possible to re-direct to or amend a delivery address. INTERNATIONAL ORDERS. We can no longer amend addresses if your order is placed with Standard/Economy shipping. Should you
InPost Deliveries (UK)
InPost UK Delivery instructions:. 1. InPost will send you an email and a text with your collection code. If you have the InPost app, you can track the progress of your parcel, and your collection code will pop up on the app when it’s available at y