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Frequenly Asked Questions

<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If your tracking number is not working, please contact our Customer Care team via our contact form. Our team will get this resolved for you as quickly as possible.</span></p>

If your tracking number is not working, please contact our Customer Care team via our contact form. Our team will get this resolved for you as quickly as possible.

My tracking number does not work

Ordering

Delivery

USA Standard Delivery tracking

Where is my order?

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Can I redirect my parcel to a different address?

USA UPS Duty Payment Requests

InPost Deliveries (UK)

Returns - USA and Canada

Returns - UK

Returns - EU / Australia

Returns - Rest of the World

Can I request an exchange?

I no longer have my printed return form. What should I do?

How long will my return take to process?

What is your return policy?

Returns - USA - New York Store

Returns

Which payment methods do you accept?

When will payment be debited from my account?

How do I purchase a Gift Card?

How long is my Gift Card valid for?

What currencies can I pay in?

My discount code is not working

Payments

Can I cancel my order?

Can I amend my order?

Can I change my shipping address?

Can I change my shipping method?

I didn't receive an email confirmation when I placed my order. What should I do?

Do I need to pay custom duties / import fees for my order?

Orders

Replacements

Where can I find your size guide?

An item that I want is out of stock. How will I know if it is restocked?

I have received the wrong product. What should I do?

Products

How do I delete my Jaded account?

How do I subscribe to your mailing list?

I have forgotten my account password. What should I do?

My order was reduced in price after placing it. Can you offer me a partial refund?

How long is my shopping cart valid for?

Technical

Can I combine two separate orders into one to save on shipping costs?

How can I track my order?

What should I do if a payment is marked as 'fraudulent'?

What do I need to provide to get help with a delivery issue?

How can I correct an email typo in my order details?

How do I update my refund details if my account is closed?

My tracking number does not workUpdated 23 days ago