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Frequenly Asked Questions

TRACK YOUR ORDERTo track your order, you can <a href="https://jadedldn.com/account/login">log into your account</a> and select the order you want to track or view the tracking link included in your shipping confirmation email.You can also send an email to our Customer Care Team via the contact form and our team can resend your tracking link to you. I&apos;M STILL WAITING FOR MY ORDERHas your estimated delivery date elapsed? Please allow a few extra days for your order to be delivered (especially during busy times). Our carriers are always doing their best to get your order to you, so make sure you keep an eye on your tracking link for the latest updates.If your order doesn&apos;t arrive or is missing something, please let us know within 10 days of the date which your order should have been delivered and we&apos;ll do our best to help you. If you do not notify us within 10 days, we will be unable to investigate or replace any missing items.

TRACK YOUR ORDER. To track your order, you can log into your account and select the order you want to track or view the tracking link included in your shipping confirmation email. You can also send an email to our Customer Care Team via the contact f

Where is my order?

Ordering

Delivery

My tracking number does not work

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Can I redirect my parcel to a different address?

InPost Deliveries (UK)

Returns - USA

Returns - Canada

Returns - UK

Returns - EU

What is your return policy?

Returns - Rest of the World

Returns - USA - New York Store

Can I request an exchange?

I no longer have my printed return form. What should I do?

How long will my return take to process?

Returns - Australia

Returns

Which payment methods do you accept?

When will payment be debited from my account?

How do I purchase a Gift Card?

How long is my Gift Card valid for?

What currencies can I pay in?

My discount code is not working

Payments

Can I cancel my order?

Can I amend my order?

Can I change my shipping address?

Can I change my shipping method?

I didn't receive an email confirmation when I placed my order. What should I do?

Do I need to pay custom duties / import fees for my order?

Orders

Replacements

Where can I find your size guide?

An item that I want is out of stock. How will I know if it is restocked?

I have received the wrong product. What should I do?

Products

How do I delete my Jaded account?

How do I subscribe to your mailing list?

I have forgotten my account password. What should I do?

My order was reduced in price after placing it. Can you offer me a partial refund?

Where is my order?Updated a month ago