Cancellations are not possible once orders are placed, especially after they have been picked, packed and dispatched. There is however, a short window to contact our team so if this is urgent, our team will try their best to fulfil your request.
Once an order has been placed, it is not possible to amend it. We recommend placing a new order with us and returning the incorrect order once delivered.
If you wish to change or amend your shipping address, you will need to send a request to our Customer Care team via our contact form. Do not forget to include the correct shipping address. However, if your order has already been picked, packed or dis
Once an order has been placed, it is not possible to change the shipping method.
If you did not receive an email confirmation after placing an order, we firstly recommend checking your junk and spam email folders. If you are still unable to locate it, please send our Customer Care Team a message via our contact form so that we ca
Please note that custom duties and import fees are automatically included within the price of an order for all orders shipping outside of the UK. If you are asked to pay additional fees after delivery, please contact our team.