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<p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">If you wish to change or amend your shipping address, you will need to send a request to our Customer Care team via our contact form. Do not forget to include the correct shipping address. However, if your order has already been picked, packed or dispatched, it will not be possible to change or amend it. &#xA0;</span></p>

If you wish to change or amend your shipping address, you will need to send a request to our Customer Care team via our contact form. Do not forget to include the correct shipping address. However, if your order has already been picked, packed or dis

Can I change my shipping address?

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Can I redirect my parcel to a different address?

Returns - USA and Canada

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Returns - EU / Australia

Returns - Rest of the World

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Returns

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How do I purchase a Gift Card?

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My discount code is not working

Payments

Can I cancel my order?

Can I amend my order?

Can I change my shipping method?

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I have received the wrong product. What should I do?

Products

FAQ Black Friday

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My order was reduced in price after placing it. Can you offer me a partial refund?

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Technical

Can I combine two separate orders into one to save on shipping costs?

How can I track my order?

What should I do if a payment is marked as 'fraudulent'?

What do I need to provide to get help with a delivery issue?

How can I correct an email typo in my order details?

How do I update my refund details if my account is closed?

Can I change my shipping address?Updated 3 years ago