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Frequenly Asked Questions

<div data-block="true" data-editor="bv4o9" data-offset-key="6jdq0-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-teams="true" id="isPasted"><p>Some USA customers may receive notification from UPS asking to pay additional duties on your order.</p><p>&#xA0;</p><p>Rest assured, we are working with UPS on reverting these charges so in the meantime, please do not pay any additional fees/duties.</p><p>&#xA0;</p><p>Please do reach out if you have any questions regarding this or if we can be of further assistance &amp; our team will be more than happy to help!</p><p>&#xA0;</p></span></div><div data-block="true" data-editor="bv4o9" data-offset-key="er11n-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></div>

Some USA customers may receive notification from UPS asking to pay additional duties on your order. Rest assured, we are working with UPS on reverting these charges so in the meantime, please do not pay any additional fees/duties. Please do reach out

USA UPS Duty Payment Requests

Ordering

Delivery

USA Standard Delivery tracking

My tracking number does not work

Where is my order?

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Can I redirect my parcel to a different address?

Returns - USA and Canada

Returns - UK

Returns - EU / Australia

Returns - Rest of the World

Can I request an exchange?

I no longer have my printed return form. What should I do?

How long will my return take to process?

What is your return policy?

Returns

Which payment methods do you accept?

When will payment be debited from my account?

How do I purchase a Gift Card?

How long is my Gift Card valid for?

What currencies can I pay in?

My discount code is not working

Payments

Can I cancel my order?

Can I amend my order?

Can I change my shipping address?

Can I change my shipping method?

I didn't receive an email confirmation when I placed my order. What should I do?

Do I need to pay custom duties / import fees for my order?

Orders

Where can I find your size guide?

An item that I want is out of stock. How will I know if it is restocked?

I have received the wrong product. What should I do?

Products

FAQ Black Friday

How do I delete my Jaded account?

How do I subscribe to your mailing list?

I have forgotten my account password. What should I do?

My order was reduced in price after placing it. Can you offer me a partial refund?

USA UPS Duty Payment RequestsUpdated 4 days ago