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Frequenly Asked Questions

<p id="isPasted"><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">If you have forgotten the password associated with your customer account, you will simply need to reset it. Follow the below instructions:</span></p><ul><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Click on the account icon on the top right hand corner of your screen.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Click the Forgot your password? link underneath your sign in details.</li><li style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">You then have to fill out a few personal details and then we&apos;ll then email you a link directly to your registered email address to reset your password.</li></ul>

If you have forgotten the password associated with your customer account, you will simply need to reset it. Follow the below instructions:

I have forgotten my account password. What should I do?

Technical

Delivery

USA Standard Delivery tracking

My tracking number does not work

Where is my order?

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Can I redirect my parcel to a different address?

Black Friday / Sale Deliveries

Returns - USA and Canada

Returns - UK

Returns - EU / Australia

Returns - Rest of the World

Can I request an exchange?

I no longer have my printed return form. What should I do?

How long will my return take to process?

What is your return policy?

Returns

Which payment methods do you accept?

When will payment be debited from my account?

How do I purchase a Gift Card?

How long is my Gift Card valid for?

What currencies can I pay in?

My discount code is not working

Payments

Can I cancel my order?

Can I amend my order?

Can I change my shipping address?

Can I change my shipping method?

I didn't receive an email confirmation when I placed my order. What should I do?

Do I need to pay custom duties / import fees for my order?

Orders

Ordering

Where can I find your size guide?

An item that I want is out of stock. How will I know if it is restocked?

I have received the wrong product. What should I do?

Products

How do I delete my Jaded account?

How do I subscribe to your mailing list?

My order was reduced in price after placing it. Can you offer me a partial refund?

I have forgotten my account password. What should I do?Updated 2 years ago