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Frequenly Asked Questions

<p><span style="font-size: 14px; font-family: Arial, Helvetica, sans-serif;">Once you have added your desired item to your basket, this will remain in your basket for 14 days. However, this does not reserve the item. Therefore, we recommend checking out as soon as possible to avoid disappointment. </span></p>

Once you have added your desired item to your basket, this will remain in your basket for 14 days. However, this does not reserve the item. Therefore, we recommend checking out as soon as possible to avoid disappointment.

How long is my shopping cart valid for?

Technical

Delivery

USA Standard Delivery tracking

My tracking number does not work

Where is my order?

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Can I redirect my parcel to a different address?

Returns - USA and Canada

Returns - UK

Returns - EU / Australia

Returns - Rest of the World

Can I request an exchange?

I no longer have my printed return form. What should I do?

How long will my return take to process?

What is your return policy?

Returns

Which payment methods do you accept?

When will payment be debited from my account?

How do I purchase a Gift Card?

How long is my Gift Card valid for?

What currencies can I pay in?

My discount code is not working

Payments

Can I cancel my order?

Can I amend my order?

Can I change my shipping address?

Can I change my shipping method?

I didn't receive an email confirmation when I placed my order. What should I do?

Do I need to pay custom duties / import fees for my order?

Orders

Ordering

Where can I find your size guide?

An item that I want is out of stock. How will I know if it is restocked?

I have received the wrong product. What should I do?

Products

FAQ Black Friday

How do I delete my Jaded account?

How do I subscribe to your mailing list?

I have forgotten my account password. What should I do?

My order was reduced in price after placing it. Can you offer me a partial refund?

How long is my shopping cart valid for?Updated 2 years ago