Continue Shopping

Frequenly Asked Questions

Gift cards can be purchased through the following link:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;"><a href="https://jadedldn.com/products/gift-card">Gift Cards</a></li></ul>Gift cards are delivered by email with instructions to redeem them at checkout. Our gift cards have no additional processing fees.&#xA0;

Gift cards can be purchased through the following link:. Gift cards are delivered by email with instructions to redeem them at checkout. Our gift cards have no additional processing fees.

How do I purchase a Gift Card?

Ordering

Payments

Delivery

My tracking number does not work

Where is my order?

My tracking is showing that my order has been delivered when it hasn't. What should I do?

Can I redirect my parcel to a different address?

InPost Deliveries (UK)

Returns - USA

Returns - Canada

Returns - UK

Returns - EU

What is your return policy?

Returns - Rest of the World

Returns - USA - New York Store

Can I request an exchange?

I no longer have my printed return form. What should I do?

How long will my return take to process?

Returns - Australia

Returns

Which payment methods do you accept?

When will payment be debited from my account?

How long is my Gift Card valid for?

What currencies can I pay in?

My discount code is not working

Can I cancel my order?

Can I amend my order?

Can I change my shipping address?

Can I change my shipping method?

I didn't receive an email confirmation when I placed my order. What should I do?

Do I need to pay custom duties / import fees for my order?

Orders

Replacements

Where can I find your size guide?

An item that I want is out of stock. How will I know if it is restocked?

I have received the wrong product. What should I do?

Products

How do I delete my Jaded account?

How do I subscribe to your mailing list?

I have forgotten my account password. What should I do?

My order was reduced in price after placing it. Can you offer me a partial refund?

How do I purchase a Gift Card?Updated a month ago